Privacy Policy

Ratana Contracting PTY LTD (Trading as Tank and Silo Services)
Last updated: 2.12.2025

Ratana Contracting PTY LTD (Trading as Tank and Silo Services) (“we”, “our”, “us”) is committed to protecting the privacy of individuals and ensuring that personal information is handled responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, store, use, and protect your personal information when you use our website or contact us for services.

1. Information We Collect

1.1 Information you provide

When you submit a contact form, request a quote, or communicate with us, we may collect:

  • Name

  • Phone number

  • Email address

  • Business or organisation name

  • Project details or service enquiries

  • Any information voluntarily provided by you

1.2 Information collected automatically

Our website may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited, time spent on page, and traffic sources

  • Cookies and analytics data

This helps us improve our website performance and user experience.

2. How We Use Your Information

We may use personal information for the following purposes:

  • Responding to enquiries and preparing quotes

  • Providing customer service and project follow-up

  • Improving our website and services

  • Internal administrative and record-keeping processes

  • Meeting legal and regulatory obligations

We do not sell, rent, or trade personal information.

3. Cookies and Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

  • Understand website traffic patterns

  • Improve website functionality

  • Analyse performance and user engagement

You may disable cookies through your browser, although some features may not work as intended.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Website hosting providers, IT services, and email platforms

  • Subcontractors or suppliers involved in delivering our services

  • Legal or regulatory authorities where required by law

Any third-party providers must manage personal information securely and in compliance with Australian privacy law.

5. Data Security

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.
Measures include:

  • Secure digital storage

  • Access restrictions

  • Regular system monitoring

However, no data transmission online is completely secure, and we cannot guarantee absolute protection.

6. Access and Correction

You may request:

  • Access to personal information we hold about you

  • Correction of inaccurate, incomplete, or outdated information

Contact us using the details below to make a request.

7. Overseas Data Storage

While our operations are based in Australia, some service providers (such as cloud hosting or email platforms) may store data overseas.
We take reasonable steps to ensure such providers comply with privacy laws and security standards.

8. Contact Us

For privacy enquiries or requests, please contact:

Ratana Contracting PTY LTD (Trading as Tank and Silo Services)

ABN: 18 658 475 631
Email: michae@tankandsilo.com.au
Phone: 0430 485 954
Location: Australia